Refund and Returns Policy

THESTAR AFRICA APPAREL REFUND AND RETURNS POLICY

At THESTAR AFRICA APPAREL , we create products that reminds you of the star you truly are in an elegant way, relate better and feel like you belong. Whether you’re wearing our apparels locally or internationally, we want you to be satisfied with your purchase.

If you are not completely satisfied with your thestar.africa purchase, for any reason, we will offer you a full refund within 3 days of purchase. *Some restrictions apply.

*Because custom and personalized products are made just for you, they are not returnable.

If you have questions regarding returning an order, you can also email us returns@thestar.africa

RETURN IN STORE

You may return your new and unused thestar.africa purchase at our pickup location within 3 days of purchase. The original form of payment and confirmation email/M-PESA payment message, or returns sticker from the shipping box, are required for us to process your return at the full purchase price. If the receipt is not available, an in store credit will be issued at the current product price.

GIFT RETURN

If you are the recipient of a gift from our website and want to return it, please set up a Return Authorization request for a gift card with our {THESTAR APPAREL } consumer relations.

EXCHANGE

Need to make a change? You may exchange your product within 3 days using our free exchange option,but  if its more than 3 days you will have to re-order the item you want replaced.

REFUND

We will process your return within 1-4* business days of receipt and apply a credit to your original payment method. You’ll receive an email/Text Message from us when this is complete. A E-Gift will be sent to you via Email. We do not refund shipping charges.

PRODUCT QUALITY CLAIM

If you believe you have a defective product that was purchased from us thestar.africa, please contact us. You may be eligible for a production inspection.

Please have product in hand when you contact the team. The team will need you to read the article number printed on the product to determine authenticity & eligibility for your inspection.

Unfortunately, APPARELS not accompanied by the original receipt or cloth tags are not eligible for replacement.
We cannot assume responsibility for lost shipments, please retain your return tracking # for your reference. Once your return has been processed.

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